NUVETRA REFUND GUIDELINES
We value your trust above all else. At NUVETRA, we are committed to clear communication and transparency regarding our returns and refunds, ensuring you feel supported and informed throughout your journey with us.
Last updated: 01 June 2026
Exceptions to Refunds
We do not accept returns or offer reimbursements for:Changing your mind after purchaseChoosing the wrong product variationPersonal results not meeting expectationsStandard usage or wearSubjective dissatisfactionElectronic items that have already been opened or downloaded
Essential Provisions
Items must not show signs of intentional harm or modification. We maintain the right to deny any requests that fall outside our stated guidelines.Except for verified courier damage, original shipping fees are generally excluded from the refunded amount.
Get in Touch
If you need further clarification on our refund procedures, please reach out to us at: info@nuvetrashops.com
Digital Content
Because our digital programs and downloads provide instant access to intellectual property, all such purchases are permanent. Once your online material has been delivered or accessed, we are unable to facilitate refunds, returns, or exchanges. We kindly ask that you verify all course and guide details thoroughly before your final checkout.
Physical Goods
For any tangible items or promotional merchandise, we only process returns or refund requests in cases where the product has sustained damage during the shipping process.
Criteria for Claims
To start a claim for a damaged item, please ensure that you:Reach out to our team within 3 days of delivery.Provide your unique order number.Include high-quality photos of the damage to the item and its box.Please note that claims made after the 3-day window may not be eligible for a resolution via refund or replacement.
Steps to File a Refund or Claim
Kindly email: info@nuvetrashops.com.
Please mention: your full name registration or order ID summary of the damage photographic evidence of the package and product.
After assessing your documentation, we will notify you of the outcome. Confirmed refunds are sent back to the primary payment source used for the transaction.